Commonwealth Bank68 followers124 jobs

Customer Banking Specialist Relief - Sydney Inner & South West Area

JuniorPart-timeHybridBankstown NSW 2200, AustraliaFinancePeople and cultureCustomer servicePosted 2 days ago
View your fit0 of 9 criteria met

About the job

The Customer Banking Specialist Relief position is all about making a difference in people's lives through exceptional banking experiences. By joining the relief team, you will have the opportunity to support customers in the Sydney Inner & South West Area, ensuring they receive the best service possible. The team values collaboration and is dedicated to positively impacting the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Skills you'll need

🤝

Customer service experience

Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
🗣️

Communication skills

Excellent communication skills & the ability to articulate financial terms in a clear way.
🧩

Problem-solving skills

Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Proven customer service experience
Demonstrated experience in delivering exceptional customer service in relevant sectors.

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Excellent communication skills
Ability to articulate financial terms clearly to customers.

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Problem-solving skills
Experience in identifying solutions and placing customers at the center.

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Retail environment experience
Background in busy, commercial retail settings with a focus on holistic solutions.

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Interest in career development
Genuine desire to build a career and improve customer financial wellbeing.

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A meaningful career starts with a match

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