Commonwealth Bank68 followers124 jobs

Customer Banking Specialist Relief - Sydney East & South Area

JuniorPart-timeHybridNew South Wales, AustraliaFinancePeople and cultureCustomer servicePosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

The job is about joining the relief team as a Customer Banking Specialist at the Hurstville Branch, where you will support customers in their banking needs. This position plays a vital role in delivering a seamless banking experience to over 10 million customers, positively impacting their lives at various stages. The team values collaboration and is dedicated to making a real difference in the community.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Skills you'll need

🤝

Customer service experience

Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality.
🗣️

Communication skills

Excellent communication skills & the ability to articulate financial terms in a clear way.
🧩

Problem-solving skills

Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience in financial services
Proven experience delivering exceptional customer service in financial sectors.

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Excellent communication skills
Ability to articulate financial terms clearly to customers.

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Problem-solving abilities
Experience finding solutions and placing customers at the center.

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Retail environment experience
Background working in busy, driven retail settings.

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Chinese language skills (desirable)
Ability to communicate in Chinese is a plus.

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