Customer Banking Specialist - Cleveland Branch
Think you're a good fit?See what the hiring team are looking for
About the job
As a Customer Banking Specialist at the Cleveland Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in providing exceptional service.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.✅
Conducting Financial Health Checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Communication skills
Excellent ability to articulate financial terms clearly.View
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Problem-solving skills
Proven ability to ask questions and find effective solutions.View
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