Customer Banking Specialist - Elsternwick
About the job
As a Customer Banking Specialist in the Elstenwick Branch, you will play a vital role in delivering exceptional banking experiences to our customers. Your work will have a real impact on their lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in providing holistic solutions for our customers.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional service in financial sectors.View
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Excellent communication skills
Ability to articulate financial concepts clearly to customers.View
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Strong problem-solving skills
Experience identifying solutions and placing customer needs first.View
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