Customer Banking Specialist - Mona Vale (12 Months Contract)
About the job
As a Customer Banking Specialist at the Mona Vale Branch, you will be the public face of CommBank, delivering a seamless banking experience to our customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other while making a positive difference in the community.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional service in financial services or retail.View
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View
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Problem-solving abilities
Experience in identifying solutions and placing customers at the center.View
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