Commonwealth Bank
Customer Banking Specialist - Esperance
JuniorMid levelFull-timeOfficeWestern Australia, AustraliaFinanceSalesCustomer servicePosted 2 days ago
About the job
As a Customer Banking Specialist in our Esperance Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to providing exceptional service to every customer.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.š
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.š°
Conducting financial health checks
Completing financial health checks to assess customersā financial needs and identify any changes.What we're looking for
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Customer service experience in financial services
Proven experience delivering exceptional customer service in financial settings.View fit
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Excellent communication skills
Ability to clearly articulate financial terms to customers.View fit
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Problem-solving skills
Experience asking the right questions to find effective solutions.View fit
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