Customer Banking Specialist - George Town
About the job
As a Customer Banking Specialist at the George Town Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them navigate their financial journeys from opening their first account to planning for retirement. The team values collaboration, integrity, and a genuine commitment to customer service.
You'll be responsible for
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Engaging with customers
Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Support customers with enquiries, maintenance on accounts and process applications for credit products.📊
Conducting Financial Health Checks
Complete Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service in financial services, retail, or hospitality.View
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Communication skills
Excellent ability to articulate financial terms clearly to customers.View
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Problem-solving skills
Proven ability to ask questions and find effective solutions for customers.View
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