Customer Banking Specialist - Kempsey
About the job
As a Customer Banking Specialist at the Kempsey Branch, you will be the public face of CommBank, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, helping them achieve their financial goals. The team thrives on collaboration and is dedicated to providing exceptional service while fostering a supportive environment.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.📞
Supporting customer inquiries
Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.💰
Conducting financial health checks
Completing Financial Health Checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience in financial services
Demonstrated experience delivering exceptional customer service in financial settings.View
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Excellent communication skills
Ability to articulate financial terms clearly and effectively.View
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Problem-solving skills
Experience in identifying solutions and placing customers at the center.View
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