Commonwealth Bank
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Customer Banking Specialist - Kawana Branch

JuniorMid levelFull-timeOffice420/Kawana Shopping World Point Cartwright Dr, Buddina QLD 4575, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at the Kawana Branch, you will be the public face of CommBank, delivering a seamless banking experience to our valued customers. Your work will have a real impact on people's lives, from helping them open their first account to planning for retirement. The team thrives on collaboration and is dedicated to positively impacting our customers' lives.

You'll be responsible for

💬

Engaging with customers

Have in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer enquiries

Support customers with enquiries, maintenance on accounts and process applications for credit products.
🔍

Conducting financial health checks

Complete financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in retail or financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to ask the right questions and find effective solutions.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in retail or financial services.

View

Communication skills
Excellent ability to articulate financial terms clearly to customers.

View

Problem-solving skills
Demonstrated ability to ask the right questions and find effective solutions.

View

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