Customer Banking Specialist - Lake Grace (26 hr/wk)
About the job
The part-time Customer Banking Specialist position at the Lake Grace Multi-Channel branch is all about creating a seamless banking experience for over 10 million personal and small business customers. In this role, you will engage with customers both face-to-face and through digital channels, ensuring their banking needs are met with care and expertise. The team values collaboration and continuous learning, making it a fantastic opportunity for those looking to grow in their banking career.
You'll be responsible for
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Assisting customers
Assist customers with general banking transactions, answering questions and queries.❤️
Building connections
Build a personal connection with customers through meaningful conversations face to face and through direct channels.📊
Conducting financial health checks
Complete Financial Health Checks to assess customers’ financial needs.Key criteria
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Customer service passion
Demonstrated passion for delivering outstanding customer service in every interaction.View
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Effective communication skills
Proven ability to engage in meaningful conversations and ask challenging questions.View
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Problem-solving attitude
Experience in finding effective solutions and addressing customer needs.View
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