Commonwealth Bank99 followers69 jobs

Customer Banking Specialist - North Sydney

JuniorMid levelPart-timeOfficeNew South Wales, AustraliaFinanceCustomer servicePosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's North Sydney Branch, you will be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to making a positive difference in the community.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated ability to ask questions and find effective solutions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated ability to ask questions and find effective solutions.

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Financial knowledge
Understanding of financial products and services to support customer needs.

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Retail environment experience
Experience working in a busy, commercial retail environment.

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