Commonwealth Bank100 followers144 jobs

Customer Banking Specialist - Portland (12 Months Fixed Term)

JuniorMid levelFull-timeOfficeVictoria, AustraliaPosted 3 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Customer Banking Specialist at CommBank's Portland Branch, you will play a vital role in delivering a seamless banking experience to our customers. Your work will have a real impact on their lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other in creating positive customer experiences.

Meet the team

About the company

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You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking, and financial advice.
📞

Supporting customer inquiries

Supporting customers with inquiries, maintenance on accounts, and processing applications for credit products.
📊

Completing financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering customer service in financial services or retail.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated experience in identifying solutions for customer needs.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Proven experience delivering customer service in financial services or retail.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated experience in identifying solutions for customer needs.

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Financial product knowledge
Experience with home loans, business banking, and financial advice.

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