Commonwealth Bank81 followers155 jobs

Customer Banking Specialist Relief - Success Hub (Full Time)

JuniorMid levelFull-timeOffice22B Pace Rd, Medina WA 6167, AustraliaFinanceCustomer servicePosted 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Banking Specialist Relief position at our Success branch hub is an exciting opportunity to join a dynamic team dedicated to delivering exceptional banking experiences. In this job, you will work closely with your Branch Manager and colleagues to ensure every customer feels valued and understood. The team thrives on collaboration and is passionate about putting customers first, making a real difference in their financial journeys.

You'll be responsible for

🤝

Building connections

Establish personal connections with customers through meaningful conversations to enhance their banking experience.
💻

Assisting with technology

Guide customers in using in-branch technology and digital banking options to improve their banking experience.
💰

Conducting financial assessments

Perform Financial Health Checks to assess customers' financial needs and ensure they receive appropriate services.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📞

Communication skills

Proven ability to engage customers through meaningful conversations.

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💳

Financial product knowledge

Understanding of personal loans, credit cards, and banking products.

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Think you're a good fit?See what the hiring team are looking for

Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Communication skills
Proven ability to engage customers through meaningful conversations.

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Financial product knowledge
Understanding of personal loans, credit cards, and banking products.

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Team collaboration
Experience working collaboratively in a retail banking environment.

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Problem-solving skills
Ability to identify customer needs and provide effective solutions.

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