Customer Banking Specialist Relief - Sydney East & South Area
About the job
As a Customer Banking Specialist Relief based out of our Mascot Branch, you will play a vital role in delivering exceptional banking experiences to our customers. Your work will have a real impact on their financial journeys, helping them achieve their dreams and improve their financial wellbeing. Join a supportive team that values collaboration and customer-centric solutions.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.📊
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Proven customer service experience
Demonstrated experience in delivering exceptional customer service, preferably in financial services.View
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Excellent communication skills
Ability to articulate financial concepts clearly to customers.View
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Problem-solving skills
Experience in identifying solutions and placing customers at the center.View
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