Customer Banking Specialist Relief - Sydney East & South Area
About the job
The Customer Banking Specialist Relief position is all about making a real impact in the lives of customers by providing exceptional service and support. Joining the relief team means you’ll be the public face of CommBank, helping customers navigate their banking needs and achieve their financial goals. The team thrives on collaboration and a shared commitment to customer satisfaction, ensuring every interaction is meaningful.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.Key criteria
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Customer service experience in financial services
Proven experience delivering exceptional customer service in financial environments.View
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Excellent communication skills
Ability to articulate financial terms clearly to customers.View
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Problem-solving skills
Experience in identifying solutions and placing customers at the center.View
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