Commonwealth Bank
Customer Banking Specialist - St Ives
JuniorMid levelPart-timeOfficeNew South Wales, AustraliaCustomer service and supportPeople and cultureSalesPosted 21 hours ago
About the job
As a Customer Banking Specialist at CommBank's St Ives Branch, you'll be the public face of our Retail Banking Services team, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. We value collaboration and support each other in our mission to improve our customers' financial wellbeing.
You'll be responsible for
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Engaging with customers
Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.📞
Supporting customer inquiries
Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.💰
Conducting financial health checks
Completing financial health checks to assess customers’ financial needs and identify any changes.What we're looking for
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Proven customer service experience
Demonstrated experience in delivering exceptional customer service in relevant sectors.View fit
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Excellent communication skills
Ability to clearly articulate financial terms and engage with customers.View fit
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Strong problem-solving skills
Experience in identifying solutions and addressing customer needs effectively.View fit
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