Commonwealth Bank95 followers149 jobs

Customer Banking Specialist - St Ives

JuniorMid levelPart-timeOfficeNew South Wales, AustraliaFinanceCustomer servicePosted 5 days agoVerified 5 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about being the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Working in the Retail Banking Services team means making a real impact on people's lives, from helping them open their first account to planning for retirement. The team values collaboration and is dedicated to supporting each other while providing exceptional service.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
📊

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent ability to articulate financial terms clearly to customers.

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🔍

Problem-solving skills

Demonstrated experience in finding solutions and addressing customer needs.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent ability to articulate financial terms clearly to customers.

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Problem-solving skills
Demonstrated experience in finding solutions and addressing customer needs.

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Financial product knowledge
Experience with home loans, business banking, and credit products.

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Commitment to career growth
Genuine interest in building a career and improving customer financial wellbeing.

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