Commonwealth Bank95 followers149 jobs

Customer Banking Specialist - Town Hall

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaFinanceCustomer servicePosted 5 days agoVerified 5 days ago
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About the job

As a Customer Banking Specialist at the Town Hall Branch, you will be the public face of CommBank, delivering a seamless banking experience to over 10 million customers. Your work will have a real impact on people's lives, helping them with everything from opening their first account to planning for retirement. The team thrives on collaboration and is dedicated to supporting each other as they positively influence the financial wellbeing of their customers.

You'll be responsible for

💬

Engaging with customers

Having in-depth conversations with every customer about how we can support their overall banking needs including home loans, business banking & financial advice.
📞

Supporting customer inquiries

Supporting customers with enquiries, maintenance on accounts and processing applications for credit products.
💰

Conducting financial health checks

Completing financial health checks to assess customers’ financial needs and identify any changes.

Key criteria

💼

Customer service experience

Proven experience delivering exceptional customer service in financial services.

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🗣️

Communication skills

Excellent communication skills to articulate financial terms clearly.

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🔍

Problem-solving ability

Demonstrated ability to ask questions and find effective solutions.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Proven experience delivering exceptional customer service in financial services.

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Communication skills
Excellent communication skills to articulate financial terms clearly.

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Problem-solving ability
Demonstrated ability to ask questions and find effective solutions.

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Retail environment experience
Experience working in a busy, driven retail environment.

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Career interest in finance
Genuine interest in building a career in financial services.

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