Customer Care Associate
About the job
The Customer Care Associate position offers an exciting opportunity to join Heartland’s Customer Contact Centre team in Melbourne. This job is all about supporting customers with their banking needs, ensuring they receive exceptional service through various communication channels. Heartland values teamwork and innovation, creating a supportive environment where everyone can thrive and grow.
You'll be responsible for
📞
Providing exceptional customer service
Serving as the first point of contact for customers and assisting them with their banking needs.📧
Handling inquiries and complaints
Addressing customer inquiries related to accounts, loans, and financial products while resolving issues and escalating when necessary.📝
Maintaining accurate records
Updating customer records in Heartland’s core banking systems and ensuring compliance with company standards.Key criteria
📞
Banking experience in a contact centre
Experience in a contact centre handling customer inquiries.View
📝
Customer service skills
Demonstrated ability to provide exceptional service and support.View
🔍
Problem-solving abilities
Experience troubleshooting issues with banking products and services.View
View more
