Heartland Bank Australia3 jobs

Customer Care Associate

JuniorFull-timeOfficeMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Care Associate position offers an exciting opportunity to join Heartland’s Customer Contact Centre team in Melbourne. This job is all about supporting customers with their banking needs, ensuring they receive exceptional service through various communication channels. Heartland values teamwork and innovation, creating a supportive environment where everyone can thrive and grow.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing exceptional customer service

Serving as the first point of contact for customers and assisting them with their banking needs.
📧

Handling inquiries and complaints

Addressing customer inquiries related to accounts, loans, and financial products while resolving issues and escalating when necessary.
📝

Maintaining accurate records

Updating customer records in Heartland’s core banking systems and ensuring compliance with company standards.

Key criteria

📞

Banking experience in a contact centre

Experience in a contact centre handling customer inquiries.

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📝

Customer service skills

Demonstrated ability to provide exceptional service and support.

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🔍

Problem-solving abilities

Experience troubleshooting issues with banking products and services.

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View more

View your fit

5 criteria for this job
Banking experience in a contact centre
Experience in a contact centre handling customer inquiries.

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Customer service skills
Demonstrated ability to provide exceptional service and support.

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Problem-solving abilities
Experience troubleshooting issues with banking products and services.

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KPI achievement
Proven track record of meeting key performance indicators.

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Compliance knowledge
Understanding of security, privacy, and anti-fraud protocols.

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A meaningful career starts with a match

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