Customer Care Consultant - Wollongong NSW
About the job
Join the enthusiastic team as a Customer Care Consultant in Unanderra, NSW! This job is all about proactively finding solutions that benefit both customers and the business. With a supportive management team, you will have the opportunity to enhance your customer service skills while tackling challenges and achieving successful outcomes.
You'll be responsible for
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Providing customer service
Provide friendly and efficient service to customers via telephone calls, emails and other business systems.🔍
Taking ownership of enquiries
Action customer requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes.📈
Identifying service requirements
Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available.Key criteria
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Customer service experience
Demonstrated experience in high-volume customer service environments.View
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Problem-solving skills
Proven ability to think creatively to resolve customer issues.View
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CRM proficiency
Strong understanding of Microsoft and/or Cloud-based CRM systems.View
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