Customer Care Consultant - Mackay QLD
About the job
The Customer Care Consultant position at Blackwoods is an exciting opportunity to be the first point of contact for Mega Mining customers. This job is crucial in delivering fast, accurate, and customer-focused solutions, ensuring seamless service and outstanding experiences. The team thrives on collaboration and continuous improvement, making it a dynamic environment for personal and professional growth.
You'll be responsible for
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Handling customer enquiries
Managing all telephone and email enquiries to achieve first-contact resolution and total customer satisfaction.🚚
Expediting orders
Ensuring orders meet delivery expectations and KPIs by following through on actions and escalation processes.🔍
Identifying customer requirements
Using effective questioning and system interrogation to enhance the customer experience.Key criteria
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Clear communication skills
Demonstrated written and verbal communication skills for customer interactions.View
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Customer service experience
Proven experience delivering exceptional service in fast-paced environments.View
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Problem-solving skills
Strong ability to identify and resolve customer issues effectively.View
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