Customer Care Consultant - Port Hedland WA
About the job
Join a passionate team as a Customer Care Consultant in Port Hedland, WA! This full-time, 12-month contract offers a fantastic opportunity to kickstart your career with Wesfarmers. In this dynamic role, you will proactively seek solutions that benefit both customers and the business, all while enhancing your customer service skills in a supportive environment.
You'll be responsible for
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Delivering customer service
Providing friendly and efficient customer service via phone, email, and internal systems, ensuring customer inquiries are resolved promptly.🛠️
Taking ownership of inquiries
Managing customer inquiries and resolving issues within set timeframes, ensuring customer satisfaction.📦
Providing product updates
Keeping customers informed about new products and services relevant to their needs.Key criteria
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Strong communication skills
Demonstrated verbal and written communication abilities are essential.View
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Proficiency in Microsoft applications
Experience using Microsoft Office and cloud-based CRM systems.View
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Ability to work autonomously
Experience working independently while contributing to a supportive team.View
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