Bupa14 followers
Customer Care Bookings Partner | ADF
About the job
This job is about being a vital part of Bupa's Customer Support Centre, where you will help deliver health services to Australian Defence Force personnel and their families. By providing exceptional customer service and support, you will ensure that Defence Members have a smooth experience on their health journey. The team thrives on collaboration, open communication, and a shared commitment to making a positive impact.
You'll be responsible for
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Assessing and processing bookings
Reviewing referral requests, prioritising urgent cases, and making bookings with healthcare practitioners.đ
Managing customer interactions
Handling inbound and outbound calls with ADF personnel and healthcare providers, ensuring smooth communication.đť
Supporting enquiries
Providing booking and enquiry support, managing queue work, and maintaining online file systems.Key criteria
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Customer service experience in call centre
Experience in a high-volume customer service environment is essential.View
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Passion for healthcare and Defence
Genuine interest in supporting healthcare and Defence personnel.View
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Attention to detail
Strong skills in processing and administration tasks.View
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