Customer Care Consultant - Trade Store - Whyalla SA
About the job
This job is about becoming a Customer Care Consultant in the vibrant Trade Store team located in Whyalla, SA. It offers a fantastic opportunity to develop your career while providing exceptional service to customers through various channels. The team thrives on support and collaboration, ensuring everyone feels valued and empowered.
You'll be responsible for
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Delivering exceptional customer service
Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems.🛒
Supporting the Trade Counter
Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks.🔑
Taking ownership of customer requests
Take ownership of customer requests and resolve enquiries efficiently within set timeframes.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in trade or retail environments.View
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Computer systems proficiency
Confidence using computer systems and quick learning ability.View
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Excellent communication skills
Strong verbal and written communication skills for customer interactions.View
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