Red Energy2 followers10 jobs

Customer Care Consultant

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 days agoVerified 23 hours ago
Pending fitX of Y criteria met

About the job

This job is all about providing essential support to our most vulnerable customers during their times of need. By being the compassionate voice on the other end of the line, you will make a meaningful impact in their lives. The team thrives on empathy, understanding, and a commitment to delivering high-quality service, ensuring that every interaction is handled with care.

Meet the team

About the company

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You'll be responsible for

📞

Supporting vulnerable customers

Providing compassionate support to customers navigating financial and personal hardship through inbound and outbound phone calls.
💰

Establishing flexible payment options

Helping customers set up flexible payment plans and access vital support programs during challenging times.
✅

Maintaining compliance

Ensuring adherence to regulatory guidelines and company procedures while assisting customers.

Key criteria

📞

Proven customer service experience

At least 12 months in a customer-facing environment.

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💖

Deep empathy and compassion

Natural ability to connect with vulnerable individuals.

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🧘‍♂️

Strong emotional resilience

Ability to handle difficult conversations calmly and professionally.

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A meaningful career starts with a match

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5 criteria for this job
Proven customer service experience
At least 12 months in a customer-facing environment.

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Deep empathy and compassion
Natural ability to connect with vulnerable individuals.

View

Strong emotional resilience
Ability to handle difficult conversations calmly and professionally.

View

Balanced objection handling
Experience navigating customer objections effectively and professionally.

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Excellent communication skills
Articulate and warm phone manner with clear explanations.

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