Blackwoods3 followers25 jobs

Customer Care Consultant - Mackay QLD

JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPosted 3 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Care Consultant position at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This job plays a crucial role in supporting customers across Australia through a call centre, ensuring they receive timely and high-quality service. The team thrives on collaboration and is dedicated to making a real difference in the customer journey.

You'll be responsible for

📞

Managing customer inquiries

Manage sales, service, and backorder inquiries, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identify future sales or cross-selling opportunities to enhance customer experience.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or call centre environments.

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💻

Computer literacy

Proficiency in Windows and telephony systems for efficient service delivery.

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🤝

Relationship building skills

Proven ability to foster positive relationships with customers and teams.

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Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or call centre environments.

View

Computer literacy
Proficiency in Windows and telephony systems for efficient service delivery.

View

Relationship building skills
Proven ability to foster positive relationships with customers and teams.

View

Commercial acumen
Strong ability to analyze and solve customer issues effectively.

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Problem-solving skills
Experience using questioning techniques to identify solutions.

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