Blackwoods2 followers31 jobs

Customer Care Consultant - Mackay QLD

JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Care Consultant position at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This job plays a crucial role in supporting customers across Australia through a call centre, ensuring they receive timely and high-quality service. The team thrives on collaboration and is dedicated to making a real difference in the customer journey.

Meet the team

About the company

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You'll be responsible for

📞

Managing customer inquiries

Manage sales, service, and backorder inquiries, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identify future sales or cross-selling opportunities to enhance customer experience.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or call centre environments.

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💻

Computer literacy

Proficiency in Windows and telephony systems for efficient service delivery.

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🤝

Relationship building skills

Proven ability to foster positive relationships with customers and teams.

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A meaningful career starts with a match

Apply on Blackwoods
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or call centre environments.

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Computer literacy
Proficiency in Windows and telephony systems for efficient service delivery.

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Relationship building skills
Proven ability to foster positive relationships with customers and teams.

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Commercial acumen
Strong ability to analyze and solve customer issues effectively.

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Problem-solving skills
Experience using questioning techniques to identify solutions.

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