Customer Care Specialist, Direct Banking - Full Time
About the job
This job is about being a Full Time Customer Care Specialist at CommBank, where genuine conversations with customers are at the heart of what you do. Making a real impact in the lives of customers is essential, and you will be part of a supportive team that values development and performance. The team thrives on collaboration and continuous learning, ensuring everyone feels valued and empowered.
You'll be responsible for
📞
Engaging with customers
Having meaningful conversations with customers to understand their needs and provide tailored solutions.✅
Resolving inquiries
Striving to resolve customer inquiries on the first call through effective communication and active listening.📚
Participating in training
Completing a comprehensive training program to enhance customer care skills and knowledge of banking products.Key criteria
💬
Customer service experience
Proven experience in customer service roles, enhancing customer satisfaction.View
🕒
Shift flexibility
Demonstrated ability to accommodate shift changes within 2 hours.View
📚
Training commitment
Experience attending comprehensive training programs for skill development.View
View more
