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Customer Care Consultant - Regency Park SA

JuniorMid levelFull-timeOfficeRegency Park SA 5010, AustraliaPosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. Providing timely, high-quality service, you will help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise. The team thrives on collaboration and innovation, always seeking ways to improve the customer experience.

Meet the team

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You'll be responsible for

📞

Managing customer inquiries

Manage sales, service, and backorder inquiries, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identify future sales or cross-selling opportunities to enhance customer experience.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or call centre environments.

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💻

Computer literacy

Proficiency in Windows and telephony systems for effective communication.

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🤝

Relationship building skills

Experience fostering positive relationships with customers and teams.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or call centre environments.

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Computer literacy
Proficiency in Windows and telephony systems for effective communication.

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Relationship building skills
Experience fostering positive relationships with customers and teams.

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Commercial acumen
Ability to analyse customer issues and identify sales opportunities.

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Problem-solving skills
Proven proactive approach to resolving customer queries efficiently.

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A meaningful career starts with a match

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