Blackwoods2 followers26 jobs

Customer Care Consultant - Carole Park QLD

JuniorMid levelFull-timeOfficeCarole Park QLD 4300, AustraliaPeople and cultureCustomer servicePosted 3 days agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

This job is all about being the voice of the business as a Customer Care Consultant in the Export Team. Delivering exceptional service experiences is key, and you will have the opportunity to support enquiries, identify solutions, and uncover sales opportunities. The team thrives on collaboration and a customer-first mindset, ensuring a positive and efficient experience for every customer.

You'll be responsible for

📞

Handling customer enquiries

Handle customer enquiries across sales, service, and backorders, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers and internal teams to foster collaboration and trust.
🔍

Identifying solutions

Identify customer needs and recommend the best product and service solutions to enhance customer satisfaction.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

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🛠️

Systems and telephony knowledge

Experience working with various systems and telephony platforms.

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🔍

Problem-solving skills

Demonstrated ability to identify and resolve customer issues effectively.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

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Systems and telephony knowledge
Experience working with various systems and telephony platforms.

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Problem-solving skills
Demonstrated ability to identify and resolve customer issues effectively.

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Relationship-building skills
Strong communication skills for building customer and team relationships.

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Commercial awareness
Ability to identify sales opportunities and recommend solutions.

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