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Customer Care Team Leader - Greystanes NSW

Mid levelFull-timeOfficeGreystanes NSW 2145, AustraliaPeople and cultureCustomer servicePosted 3 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

As a Customer Care Team Leader, you will lead and inspire a high-performing team in Greystanes, NSW. This job is all about making a real impact by driving customer satisfaction and commercial outcomes while fostering a collaborative and supportive culture. The team thrives on resilience and commitment, ensuring exceptional customer experiences every day.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👥

Leading and developing a team

Lead, motivate, and develop a team of Customer Care Consultants while fostering a positive, high-performance culture.
🤝

Collaborating with Sales

Collaborate closely with the Sales team to support customer outcomes and drive engagement with site and branch stakeholders to ensure alignment across the business.
📅

Managing daily operations

Oversee daily workflows across telephony, email, and systems while allocating work to meet SLA targets.

Key criteria

👥

Customer service experience

Proven experience in customer service for 2+ years.

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📊

Team leadership skills

Demonstrated capability in leading and coaching teams effectively.

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🔗

Stakeholder engagement

Strong skills in building trusted relationships with stakeholders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service for 2+ years.

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Team leadership skills
Demonstrated capability in leading and coaching teams effectively.

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Stakeholder engagement
Strong skills in building trusted relationships with stakeholders.

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Decision-making ability
Experience managing competing priorities in fast-paced environments.

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Operational capability
Proficiency in Microsoft Office and understanding of contact centre operations.

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