Blackwoods2 followers31 jobs

Customer Care Team Leader - Greystanes NSW

Mid levelFull-timeOfficeGreystanes NSW 2145, AustraliaPosted 3 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Care Team Leader, you will lead and inspire a high-performing team in Greystanes, NSW. This job is all about making a real impact by driving customer satisfaction and commercial outcomes while fostering a collaborative and supportive culture. The team thrives on resilience and commitment, ensuring exceptional customer experiences every day.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

👥

Leading and developing a team

Lead, motivate, and develop a team of Customer Care Consultants while fostering a positive, high-performance culture.
🤝

Collaborating with Sales

Collaborate closely with the Sales team to support customer outcomes and drive engagement with site and branch stakeholders to ensure alignment across the business.
📅

Managing daily operations

Oversee daily workflows across telephony, email, and systems while allocating work to meet SLA targets.

Key criteria

👥

Customer service experience

Proven experience in customer service for 2+ years.

View

📊

Team leadership skills

Demonstrated capability in leading and coaching teams effectively.

View

🔗

Stakeholder engagement

Strong skills in building trusted relationships with stakeholders.

View

View more

A meaningful career starts with a match

Apply on Blackwoods
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service for 2+ years.

View

Team leadership skills
Demonstrated capability in leading and coaching teams effectively.

View

Stakeholder engagement
Strong skills in building trusted relationships with stakeholders.

View

Decision-making ability
Experience managing competing priorities in fast-paced environments.

View

Operational capability
Proficiency in Microsoft Office and understanding of contact centre operations.

View

Similar jobs

View all
REMONDIS Australia
REMONDIS Australia
Customer Care Team LeaderQLD · Full-time
The Customer Care Team Leader position is an exciting opportunity to lead the national customer care and retention function in Brisbane. This job is all about balancing people leadership with hands-on problem solving, ensuring the team delivers consistent outcomes across the national network. At REMONDIS, you will enjoy autonomy, genuine variety in your work, and the chance to make a real impact in sustainability.
REMONDIS Australia
REMONDIS Australia
Customer Care Team LeaderRichlands, QLD · Full-time
The Customer Care Team Leader position is an exciting opportunity to lead a dynamic team within the National Inside Sales & Customer Care team in Brisbane. This job is all about balancing people leadership with hands-on problem-solving, ensuring that the team delivers consistent outcomes across the national network. Collaboration and a commitment to excellence are at the heart of how the team operates.
Blackwoods
Blackwoods
Customer Care Team Leader - Canning Vale WACanning Vale, WA · Full-time
As the next Customer Care Team Leader, you will have the exciting opportunity to lead, inspire, and elevate a high-performing Customer Care team based in Canning Vale. Your role is crucial in delivering consistent, high-quality service outcomes while driving customer satisfaction and commercial results. The team thrives on collaboration and support, ensuring strong cross-functional alignment to achieve success.
Blackwoods
Blackwoods
Customer Care Consultant - Mackay QLDMackay, QLD · Full-time
The Customer Care Consultant position at Blackwoods is all about delivering exceptional customer experiences in a dynamic environment. This job plays a crucial role in supporting customers across Australia through a call centre, ensuring they receive timely and high-quality service. The team thrives on collaboration and is dedicated to making a real difference in the customer journey.