Blackwoods2 followers34 jobs

Customer Care Team Leader - Canning Vale WA

Mid levelSeniorFull-timeHybridCanning Vale WA 6155, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As the next Customer Care Team Leader, you will have the exciting opportunity to lead, inspire, and elevate a high-performing Customer Care team based in Canning Vale. Your role is crucial in delivering consistent, high-quality service outcomes while driving customer satisfaction and commercial results. The team thrives on collaboration and support, ensuring strong cross-functional alignment to achieve success.

Meet the team

About the company

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You'll be responsible for

👥

Leading and developing a team

Lead, motivate, and develop a team of Customer Care Consultants while fostering a positive, high-performance culture.
📈

Conducting performance management

Conduct regular 1:1s, coaching sessions, performance reviews, and manage team performance outcomes.
🤝

Collaborating with Sales

Collaborate closely with the Sales team to support customer outcomes, and drive engagement with site and branch stakeholders to ensure alignment across the business.

Key criteria

👥

Customer service experience

Proven experience in customer service for 2+ years.

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📈

Team leadership skills

Demonstrated ability to lead and develop high-performing teams.

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🤝

Stakeholder engagement

Strong skills in building trusted relationships with stakeholders.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Customer service experience
Proven experience in customer service for 2+ years.

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Team leadership skills
Demonstrated ability to lead and develop high-performing teams.

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Stakeholder engagement
Strong skills in building trusted relationships with stakeholders.

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Decision-making ability
Experience managing competing priorities in fast-paced environments.

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Operational capability
Proficiency in Microsoft Office and understanding of contact centre operations.

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