American Express7 followers15 jobs

Customer Care Professional – Merchant Services

JuniorMid levelFull-timeHybridSouth Brighton SA 5048, AustraliaPeople and cultureCustomer servicePosted 1 day agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

The Customer Care Professional job is all about representing the American Express Brand with passion and dedication. This role plays a crucial part in ensuring that merchants receive high-quality service and support, contributing to their confidence and growth. The team thrives in a collaborative environment, where every voice matters and opportunities for personal and professional development are abundant.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling customer inquiries

Addressing customer service inquiries and resolving issues to ensure satisfaction and loyalty.
🖥️

Using computerized systems

Utilizing technology to track information and troubleshoot customer problems efficiently.
📈

Promoting products and services

Assessing customer needs and suggesting alternative products or services to enhance their experience.

Key criteria

📞

Customer service experience

Proven experience in customer service roles, enhancing client satisfaction.

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💻

Computerized systems proficiency

Experience using computerized systems for tracking and troubleshooting.

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🔍

Problem-solving skills

Demonstrated ability to assess needs and resolve customer issues.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
Proven experience in customer service roles, enhancing client satisfaction.

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Computerized systems proficiency
Experience using computerized systems for tracking and troubleshooting.

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Problem-solving skills
Demonstrated ability to assess needs and resolve customer issues.

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Global market understanding
Familiarity with operations in diverse global markets.

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