Customer Care Professional – Merchant Services
About the job
The Customer Care Professional job is all about representing the American Express Brand with passion and dedication. This role plays a crucial part in ensuring that merchants receive high-quality service and support, contributing to their confidence and growth. The team thrives in a collaborative environment, where every voice matters and opportunities for personal and professional development are abundant.
You'll be responsible for
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Handling customer inquiries
Addressing customer service inquiries and resolving issues to ensure satisfaction and loyalty.🖥️
Using computerized systems
Utilizing technology to track information and troubleshoot customer problems efficiently.📈
Promoting products and services
Assessing customer needs and suggesting alternative products or services to enhance their experience.Key criteria
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Customer service experience
Proven experience in customer service roles, enhancing client satisfaction.View
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Computerized systems proficiency
Experience using computerized systems for tracking and troubleshooting.View
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Problem-solving skills
Demonstrated ability to assess needs and resolve customer issues.View
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