Blackwoods2 followers34 jobs

Customer Care Consultant - Scoresby VIC

JuniorMid levelFull-timeOfficeScoresby VIC 3179, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Care Consultant in our National Customer Care team, you will be the first point of contact for our valued national Industrial and Retail customers. Your role is crucial in ensuring their needs are met with efficiency and professionalism, all while embodying a customer-first mindset. The team thrives on collaboration, empowerment, and a commitment to continuous improvement, making every interaction an opportunity to build relationships and drive positive outcomes.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Delivering outstanding service

Providing exceptional service via phone and email, aiming for first-contact resolution.
📦

Managing orders

Expediting orders to meet delivery expectations and KPIs.
🔍

Identifying customer needs

Proactively recognizing customer needs and offering effective solutions.

Key criteria

📞

2+ years of customer service experience

Demonstrated experience in delivering exceptional customer support.

View

🗣️

Strong communication skills

Ability to convey information clearly and effectively.

View

🧩

Problem-solving abilities

Proven capability to identify issues and provide solutions.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
2+ years of customer service experience
Demonstrated experience in delivering exceptional customer support.

View

Strong communication skills
Ability to convey information clearly and effectively.

View

Problem-solving abilities
Proven capability to identify issues and provide solutions.

View

Proactive team-oriented mindset
Experience collaborating effectively within a team environment.

View

Experience with telephony systems
Familiarity with phone systems for customer interactions.

View

Similar jobs

View all
Blackwoods
Blackwoods
Customer Care Consultant - Carole Park QLDCarole Park, QLD · Full-time
This job is all about being the voice of the business as a Customer Care Consultant in the Export Team. Delivering exceptional service experiences is key, and you will have the opportunity to support enquiries, identify solutions, and uncover sales opportunities. The team thrives on collaboration and a customer-first mindset, ensuring a positive and efficient experience for every customer.
American Express
American Express
Customer Care Professional – Merchant ServicesSouth Brighton, SA · Full-time
The Customer Care Professional job is all about representing the American Express Brand with passion and dedication. This role plays a crucial part in ensuring that merchants receive high-quality service and support, contributing to their confidence and growth. The team thrives in a collaborative environment, where every voice matters and opportunities for personal and professional development are abundant.
Blackwoods
Blackwoods
Customer Care Team Leader - Greystanes NSWGreystanes, NSW · Full-time
As a Customer Care Team Leader, you will lead and inspire a high-performing team in Greystanes, NSW. This job is all about making a real impact by driving customer satisfaction and commercial outcomes while fostering a collaborative and supportive culture. The team thrives on resilience and commitment, ensuring exceptional customer experiences every day.
Blackwoods
Blackwoods
Customer Care Team Leader - Canning Vale WACanning Vale, WA · Full-time
As the next Customer Care Team Leader, you will have the exciting opportunity to lead, inspire, and elevate a high-performing Customer Care team based in Canning Vale. Your role is crucial in delivering consistent, high-quality service outcomes while driving customer satisfaction and commercial results. The team thrives on collaboration and support, ensuring strong cross-functional alignment to achieve success.