Blackwoods3 followers18 jobs

Customer Care Consultant - Mackay QLD

JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Care Consultant, you will be the face of the business, providing exceptional support to customers across Australia through the call centre. Your contributions will not only enhance the customer experience but also drive sales and uphold the company's Customer Promise. The team thrives on collaboration and continuous improvement, ensuring a positive and engaging work environment.

You'll be responsible for

📞

Managing enquiries

Manage sales, service, and backorder enquiries, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identify future sales or cross-selling opportunities.

Key criteria

📞

Customer service experience

Proven experience in customer service or call centre environments.

View

🗣️

Strong communication skills

Demonstrated ability to communicate effectively with diverse audiences.

View

💻

Computer literacy

Experience with Windows and telephony systems for effective service.

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View your fit

3 criteria for this job
Customer service experience
Proven experience in customer service or call centre environments.

View

Strong communication skills
Demonstrated ability to communicate effectively with diverse audiences.

View

Computer literacy
Experience with Windows and telephony systems for effective service.

View

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