Blackwoods31 jobs

Customer Care Consultant - Regency Park SA

JuniorFull-timeOfficeAdelaide SA, AustraliaPeople and cultureSalesCustomer servicePosted 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Care Consultant, you will be the face of the business, supporting customers across Australia through the call centre. Your role is crucial in providing timely, high-quality service and helping customers find the right solutions from an extensive product range. The team values collaboration and continuous improvement, ensuring a positive customer experience while contributing to sales.

You'll be responsible for

📞

Managing enquiries

Manage sales, service, and backorder enquiries, aiming for first-call resolution.
🤝

Building relationships

Build strong relationships with customers, Account Managers, and internal teams.
💡

Identifying sales opportunities

Identify future sales or cross-selling opportunities to enhance customer experience.

What we're looking for

📞

Customer service experience

Proven experience in customer service or call centre environments.

View fit

🗣️

Strong communication skills

Demonstrated ability to communicate effectively with customers and teams.

View fit

💻

Computer literacy

Experience with Windows and telephony systems for efficient service.

View fit

View more

Meet the team

About the company

Pending fitX of Y criteria met

pending fit

0 of 5 criteria met
Customer service experience
Proven experience in customer service or call centre environments.

View

Strong communication skills
Demonstrated ability to communicate effectively with customers and teams.

View

Computer literacy
Experience with Windows and telephony systems for efficient service.

View

Team collaboration skills
Ability to work well in teams and build positive relationships.

View

Commercial acumen
Strong ability to analyze and resolve customer issues effectively.

View

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