Blackwoods
Customer Care Consultant - Scoresby VIC
JuniorFull-timeOfficeScoresby VIC 3179, AustraliaCustomer support operationsCustomer servicePeople operationsPosted 2 months ago
About the job
As a Customer Care Consultant in the National Customer Care team, you will be the first point of contact for our valued national Industrial and Retail customers. This job is all about delivering exceptional customer service with a focus on building relationships and representing the Blackwoods brand with pride. The team thrives in a collaborative and supportive environment, continuously seeking ways to enhance the customer experience.
You'll be responsible for
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Delivering outstanding service
Providing exceptional service via phone and email, aiming for first-contact resolution to enhance customer satisfaction.📦
Managing and expediting orders
Ensuring timely management of orders to meet delivery expectations and key performance indicators (KPIs).🔍
Proactively identifying customer needs
Actively seeking to understand customer requirements and offering effective solutions to improve their experience.What we're looking for
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2+ years of customer service experience
Demonstrated experience in delivering exceptional customer support.View fit
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Strong communication skills
Ability to effectively convey information and resolve issues.View fit
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Proactive and team-oriented mindset
Experience collaborating with others to enhance customer satisfaction.View fit
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