Customer Care Representative
JuniorMid levelFull-timeHybridSunshine North VIC 3020, AustraliaPosted 2 months agoVerified 2 months ago
About the job
The Customer Care Representative job at Air Liquide Australia is all about delivering exceptional customer experiences while being part of a supportive team. This role is crucial in connecting with customers, resolving inquiries, and processing orders efficiently. With a focus on collaboration and continuous improvement, the team thrives in a warm and inclusive environment.
You'll be responsible for
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Connecting with customers
Being the voice of our brand—connecting with our valued customers daily to resolve inquiries, key orders, and build trust-based relationships over the phone and via email.📦
Processing orders
Key sales orders received via email, online portals, and phone in an accurate and timely manner, ensuring seamless service delivery.✅
Executing quality tasks
Execute all administrative and call tasks in accordance with our Quality Management System (QMS) guidelines, contributing to our overall customer experience strategy.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, enhancing client satisfaction.View
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Digital literacy
Proficiency in Google Workspace applications for efficient task management.View
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Attention to detail
Proven accuracy in processing data and managing customer accounts.View
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