About the job
The Retail Resolutions Case Manager job is all about managing and resolving customer complaints to achieve fair and timely outcomes. This position plays a vital role in building trust and confidence with customers and the community. The team values energetic and motivated individuals who are passionate about delivering exceptional customer service.
You'll be responsible for
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Analysing complaints
Analysing and investigating customer complaints and responding and resolving issues in a timely and fair manner🗣️
Negotiating resolutions
Negotiating directly with customers as well as key internal stakeholders to achieve timely resolution🚀
Driving improvements
Identifying, driving and delivering continuous improvement and efficiency enhancements to ensure the fair and timely resolution of complaintsKey criteria
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Customer complaints management experience
Demonstrated experience managing and resolving customer complaints effectively.View
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Negotiation skills
Proven ability to negotiate resolutions with customers and stakeholders.View
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Continuous improvement mindset
Experience identifying and implementing efficiency enhancements in processes.View
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