Customer Care Consultant - Canning Vale WA
About the job
The Customer Care Consultant job is all about delivering exceptional customer experiences in a dynamic call centre environment. By providing timely and high-quality service, you will help customers find the right solutions from a vast product range, making a real difference in their experience. The team thrives on collaboration, support, and a commitment to continuous improvement.
You'll be responsible for
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Managing enquiries
Manage sales, service, and backorder enquiries, aiming for first-call resolution.🤝
Building relationships
Build strong relationships with customers, Account Managers, and internal teams.💡
Identifying sales opportunities
Identify future sales or cross-selling opportunities to enhance customer experience.Key criteria
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Customer service experience
Demonstrated experience in customer service or call centre environments.View
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Strong communication skills
Proven ability to communicate effectively and solve problems proactively.View
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Team collaboration skills
Experience working well in teams and building positive relationships.View
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