Customer Care Consultant - Trade Store - Kwinana WA
About the job
This job is about joining Blackwoods as a Customer Care Consultant, where you will be at the forefront of delivering exceptional customer experiences. Your impact will be felt as you handle enquiries, resolve issues, and build strong relationships in a supportive, fast-paced environment. The team values collaboration and a positive approach, making it a great place to grow and thrive.
You'll be responsible for
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Responding to customer enquiries
Handling customer enquiries via phone and email to provide timely assistance.🔧
Resolving issues
Efficiently resolving issues with a first-contact focus to enhance customer satisfaction.📝
Completing customer care administration
Accurately completing customer care administration to support service delivery.Key criteria
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Customer service experience
Demonstrated experience in a customer service or support role.View
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Communication skills
Strong written and verbal communication skills are essential.View
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Team collaboration
Experience working independently and within a small team.View
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