Customer Care Consultant - Mackay QLD
JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPeople and cultureCustomer servicePosted 5 days ago
About the job
As a Customer Care Consultant at Blackwoods, you will be at the forefront of delivering exceptional service to our Mega Mining customers. This job is all about making a positive impact by providing fast, accurate, and customer-focused solutions. Collaboration is key, as you will work closely with various teams to ensure seamless service and outstanding experiences for our clients.
You'll be responsible for
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Handling customer enquiries
Managing all telephone and email enquiries, striving for first-contact resolution and total customer satisfaction.🚚
Expediting orders
Ensuring orders meet delivery expectations and KPIs, following through all actions and escalation processes.🔍
Identifying customer requirements
Assessing customer needs through effective questioning and system interrogation to enhance the customer experience.Key criteria
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Clear communication skills
Demonstrated written and verbal communication skills for effective customer interactions.View
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Customer service experience
Proven experience delivering exceptional service in fast-paced environments.View
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Problem-solving skills
Strong ability to identify and resolve customer issues with attention to detail.View
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