Customer Care Specialist
About the job
The Customer Care Specialist job at Cuscal is all about protecting the financial wellbeing of clients' customers while minimizing fraud losses. This role is crucial in providing exceptional customer service through phone interactions and ensuring timely escalation of potential fraud cases. The team thrives on collaboration and is committed to fostering a supportive and inclusive work environment.
You'll be responsible for
📞
Handling customer interactions
Managing customer interactions via inbound and outbound calls, ensuring excellent customer service.✅
Completing fraud detection outputs
Accurately and timely completing outputs from fraud detection systems, addressing alerts and fraud cases as needed.🤝
Liaising with internal departments
Collaborating with internal departments to assist in the mitigation of fraud.Key criteria
📞
Customer support experience
Demonstrated experience providing exceptional customer service.View
🔍
Understanding of financial crime risks
Knowledge of current and emerging financial crime impacts.View
📊
Analytical skills
Experience analyzing transactional data to identify fraud trends.View
View more