Bank Australia7 jobs

Customer Collections Support Consultant

JuniorMid levelFull-timeHybridSydney NSW, AustraliaFinanceCustomer service and supportPeople and culturePosted 4 days ago
View your fit0 of 9 criteria met

About the job

The Customer Support Consultant position is all about managing early-stage delinquent accounts and providing essential support to customers facing financial difficulties. This job plays a crucial role in minimizing delinquency and potential bad debt while upholding the bank's values of responsible banking. The team thrives on collaboration, innovation, and a commitment to creating a positive impact for both customers and the community.

You'll be responsible for

📊

Managing delinquent accounts

Manage and monitor early-stage delinquent accounts, identifying customers in hardship and offering appropriate support to reduce delinquency and losses.
🤝

Engaging with customers

Engage with customers professionally and ethically, balancing recovery efforts with empathy and fairness.
✅

Ensuring compliance

Ensure compliance with relevant financial regulations, policies, and industry standards related to collections and hardship.

What we're looking for

💼

Experience in banking and collections

Demonstrated experience in banking, unsecured or mortgage collections.

View fit

📜

Knowledge of debt collection guidelines

Strong understanding of compliance obligations and relevant legislation.

View fit

🗣️

Excellent communication skills

Proven ability in negotiation and conflict resolution with empathy.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in banking and collections
Demonstrated experience in banking, unsecured or mortgage collections.

View

Knowledge of debt collection guidelines
Strong understanding of compliance obligations and relevant legislation.

View

Excellent communication skills
Proven ability in negotiation and conflict resolution with empathy.

View

Attention to detail
Experience in reporting and performance tracking within collections systems.

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Commitment to values and ethics
Alignment with Bank Australia’s purpose and B Corp ethos.

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