Cummins Asia Pacific
Customer Support Engineer | APAC
Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportInformation technologyProductPosted 5 days ago
View your fit0 of 9 criteria met
About the job
As a Support Engineer at Heidi Health, you will apply your deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. Your work will directly impact product reliability and customer trust, helping to improve patient care and support clinicians. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to the mission of transforming healthcare.
You'll be responsible for
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Acting as a point of contact
Acting as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high-impact cases.✨
Providing exceptional support
Providing exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.🤝
Collaborating with teams
Collaborating closely with engineering and product teams to understand, reproduce, and resolve complex technical problems.What we're looking for
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2+ years of support engineering experience
Proven experience in a support engineer capacity, enhancing customer trust.View fit
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Strong customer focus
Demonstrated ability to effectively assist and communicate with customers.View fit
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Problem-solving skills
Critical thinking and adaptability in fast-paced environments.View fit
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