AusNet25 jobs

Customer Engagement Advisor

JuniorMid levelFull-timeOfficePort Melbourne VIC 3207, AustraliaPosted 6 days agoVerified 8 hours ago
Pending fitX of Y criteria met

About the job

The Customer Engagement Advisor job is all about shaping the future of energy through meaningful connections with customers and communities. This position plays a vital role in delivering customer, community, and stakeholder engagement activities across AusNet's distribution network. The team thrives on collaboration, trust, and shared success, creating an environment where everyone can grow their impact and contribute to a sustainable energy future.

Meet the team

About the company

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You'll be responsible for

📞

Managing customer enquiries

Manage and respond to complex customer, stakeholder, community and network enquiries, providing timely advice and coordination across the business.
🔔

Supporting outage communications

Support planned and unplanned outage communications, incident response activities and customer engagement programs.
🤗

Building relationships

Build strong relationships with customers, communities, local councils and internal stakeholders to achieve positive outcomes.

Key criteria

💬

Customer engagement experience

Demonstrated experience in customer engagement within energy or utilities.

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🤝

Relationship building skills

Proven ability to build strong relationships with diverse stakeholders.

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⚡

Understanding of power systems

Knowledge of electricity distribution and related systems is essential.

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A meaningful career starts with a match

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5 criteria for this job
Customer engagement experience
Demonstrated experience in customer engagement within energy or utilities.

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Relationship building skills
Proven ability to build strong relationships with diverse stakeholders.

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Understanding of power systems
Knowledge of electricity distribution and related systems is essential.

View

Report preparation skills
Experience preparing reports and engagement materials for decision-making.

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Victorian driver's licence
Valid licence required for travel to support community engagement activities.

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