Pacific National1 follower22 jobs

Customer Engagement Specialist

Mid levelFull-timeOfficeDynon Rd, Seddon West VIC 3011, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Engagement Specialist is a vital part of the Intermodal team at Pacific National, Australia's largest private rail freight operator. This job focuses on building strong relationships with key customers and ensuring a seamless customer experience while driving service excellence. The team values collaboration and inclusivity, working together to deliver exceptional outcomes for customers.

Meet the team

About the company

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You'll be responsible for

🤝

Building relationships

Building and maintaining strong relationships with key Intermodal customers to ensure service excellence.
⚠️

Managing escalations

Managing customer escalations, service issues, and recovery activities from end to end.
📢

Providing updates

Providing timely customer communications, operational updates, and performance insights.

Key criteria

🤝

Customer relationship management experience

Proven experience managing key customer relationships for satisfaction.

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📊

Analytical skills

Demonstrated ability to analyze performance data for improvement opportunities.

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🛠️

Experience with business systems

Experience using CRM, TMS, or similar platforms effectively.

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A meaningful career starts with a match

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Apply on Pacific National
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5 criteria for this job
Customer relationship management experience
Proven experience managing key customer relationships for satisfaction.

View

Analytical skills
Demonstrated ability to analyze performance data for improvement opportunities.

View

Experience with business systems
Experience using CRM, TMS, or similar platforms effectively.

View

Strong communication skills
Ability to tailor messaging for diverse audiences and stakeholders.

View

Problem-solving skills
Proven ability to manage escalations and service disruptions effectively.

View

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