Bankwest
JuniorMid levelFull-timeOfficeQueensland, AustraliaPeople and cultureCustomer support operationsCustomer servicePosted 21 hours ago
About the job
This job is all about being the first point of contact for Metricon Homes, a leading new home builder in Australia. By supporting internal stakeholders and assisting with the customer journey, you play a vital role in delivering quality service that aligns with the company's mission and values. The team thrives in a supportive and high-functioning workplace culture, where your contributions are recognized and rewarded.
You'll be responsible for
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Engaging with customer enquiries
Handling incoming/outgoing telephone calls, emails, and online channels to support customers.🌟
Providing personalised customer service
Delivering the highest level of service and building rapport for sales and general enquiries.💻
Utilising CRM and other systems
Capturing leads, scheduling tasks, and managing day-to-day operational duties.What we're looking for
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Highly-developed communication skills
Authentic and collaborative interactions with customers and stakeholders.View fit
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Proven customer service skills
Ability to build trust and rapport with customers.View fit
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Organisational awareness
Capacity to prioritise and manage workload effectively.View fit
View more
