Customer Excellence Officer
About the job
This job is about joining a friendly, high-performing Utilities Customer Service team, where you will be the first point of contact for customers. Delivering excellent customer experiences is at the heart of this position, and your contributions will significantly impact customer satisfaction. The team thrives on collaboration, support, and continuous improvement, making it a fantastic environment to grow your skills.
You'll be responsible for
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Responding to customer enquiries
Acting as the first point of contact for customers via phone, email, and webchat, consistently exceeding expectations.✅
Achieving first-call resolution
Following defined processes to resolve customer issues on the first contact whenever possible.🔗
Identifying customers with complex needs
Recognizing when to refer customers to appropriate support services for further assistance.Key criteria
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Excellent communication skills
Demonstrated verbal and written communication abilities for customer interactions.View
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Strong attention to detail
Proven commitment to following processes accurately and thoroughly.View
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Problem-solving skills
Experience applying logical and methodical approaches to resolve customer issues.View
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