About the job
The Senior Customer Service Officer position at Uniting is a unique opportunity to blend hands-on customer support with leadership. This role is vital in ensuring service excellence and making a real difference in the lives of clients and communities. Join a collaborative and purpose-driven team that values respect, empathy, and professionalism in every interaction.
You'll be responsible for
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Delivering high-quality customer service
Spend 70% of your time supporting clients, families, and stakeholders, ensuring every interaction reflects respect, empathy, and professionalism.🏆
Leading and coaching the team
Spend 30% of your time mentoring team members, acting as a key escalation point and subject matter expert.📧
Managing communications
Handle high-volume communications across phone, email, and digital platforms while maintaining accurate records and meeting service level agreements.Key criteria
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Customer service experience
Proven experience in customer service within a fast-paced environment.View
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Leadership experience
Minimum 2-3 years of leadership or supervisory experience.View
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Strong communication skills
Ability to build trust quickly with clients and stakeholders.View
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