Senior Customer Service Specialist
About the job
This job is about being a Senior Specialist in Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team. It plays a vital role in ensuring quality, risk mitigation, and continuous improvement while supporting team members and uplifting capabilities. The team thrives on collaboration and is dedicated to delivering exceptional service, even during peak periods.
You'll be responsible for
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Acting as a subject matter expert
Act as a subject matter expert for Dispute Operations and Compliance Investigations, guiding team members and ensuring quality.🔍
Supporting complex cases
Support the team with complex or high-risk cases, including escalations and deep-dive investigations.⚠️
Identifying process gaps
Identify process gaps and proactively raise risks with leadership to enhance operational efficiency.Key criteria
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Dispute operations and compliance investigations expertise
Demonstrated experience in managing disputes and compliance investigations.View
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Feedback and influence skills
Proven ability to provide constructive feedback and support peers.View
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Attention to detail
High attention to detail with confidence to challenge established practices.View
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